Freight Claim Form

Freight Claim Form

Hi5 takes great pride in the way we package our products. We apologize the freight carrier damaged your products. Hi5 is happy to assist in filing the freight claim. Please provide the documents listed below and we’ll take it from there. Thank you so much for supporting Hi5 Furniture!RECEIVING PROCEDURES LISTED ON PACKING SLIP : Failure to inspect product at time of receipt, note damage on delivery receipt and/or notify Hi5 Furniture of damage swith in 10 calendar days of the original date of receipt constitutes acceptance of product and a waiver of freight claim. All products are loaded on carrier trucks free from defects and/ordamage. Responsibility of safe delivery and transport of products is assumed by the carrier upon loading. It is the customer’s responsibility that all cartons, crates, and packages be opened and inspected at time of delivery for damages or shortages regardless of condition. NOTE : All customers have the right to inspect all packages before departure of delivery driver.Any damages found during inspection must be clearly noted on the delivery receipt. The carrier should be notified and all packages left in original condition as received for inspection from carrier. Hi5 Furniture’s factory should be notified immediately. All freight claims are to be processed with the carrier, not Hi5 Furniture.Hi5 Furniture will process the freight claims if the delivery receipt was marked “Damaged with the details of the damage.”In order for Hi5 Furniture to process a freight claim, please send the following documents within 10 days of receiving your product:
  1. E-mail your PO Number and digital photographs of the product and it’s packaging to : dawn@hi5furniture.com
  2. E-mail signed delivery receipt noting the damage in detail to : dawn@hi5furniture.com
  3. E-mail a detailed written statement of the model code and exact quantities of the product that is damaged and/or missing to : dawn@hi5furniture.com
Please mark all e-mails with your name and the Hi5 sales order number.REPLACEMENT ORDER:Please fax replacement order to 816-817-4910 and your order will not be charged if photos of product and packaging along with signed delivery receipt noting damage are received within 10 days of the order ship date.Again, Hi5 takes great pride in the way we package our products and we apologize that the freight carrier damaged your shipment. We are happy to assist. Thank you.Download PDF

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Lead Times

    6 - 8 WEEKS TO SHIP

  • Credenzas, Lecterns, AV cabinets, Customs, Tables with VDL laminate, Solid Wood Tops and Back Painted Glass Tops are 8 week lead time
  • SHIPMENTS SCHEDULED IN JULY, DECEMBER & JANUARY SHOULD PLAN FOR ADDITIONAL WEEK OF LEAD TIME